Privacy

This policy covers this website: what it collects, why, where it goes and how long it’s kept. Your patient records are covered by our patient privacy policy.

The call-back form

The form collects only what you type into it: your first name, mobile, email if you give it, whether you’ve been here before, which clinic, the dentist you’d like to see if you choose one, and the best time to call. It doesn’t ask about your health. Please don’t include health details; we’ll ask when we call.

We use these details only to contact you and book you in. We don’t add you to a mailing list or pass your details to anyone else for marketing.

When you send the form, it goes through a secure form service run for us by our web developer in Sydney, Australia (on Amazon Web Services), which emails it straight to our practice inbox and keeps no copy. Our practice inbox is a Google (Gmail) account, so Google stores those emails and may store them outside Australia.

Online bookings

If you book online, your booking goes straight into our booking system, Praktika, which handles your details under its own privacy policy. The website doesn’t see or keep your booking details. After you book, Praktika sends you to our confirmation page.

Visiting the website

Like every website, our host, Netlify, keeps short-term records of visits, such as your IP address and browser, to run the site and keep it secure. Netlify is based in the United States.

There is no analytics or advertising code on this website.

Staying anonymous

You don’t have to use the form or book online. You can call us on 02 9601 5031 (Moorebank) or 02 9825 0807 (Prestons), and ask general questions without giving your name.

How long we keep it

We keep a form enquiry only as long as we need it to contact you and book you in, then delete it. If you become a patient, your details go into your patient record, which we keep as the law requires for health records.

Seeing or correcting your details

Ask us and we’ll tell you what we hold about you and correct anything that is wrong. Call either clinic or email a.whitebrightfamilydental@gmail.com.

Complaints

Tell us first and we’ll reply within 30 days. If you’re not happy with our answer, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au, or to the Information and Privacy Commission NSW at ipc.nsw.gov.au.

Who we are

White & Bright Family Dental, 95 Nuwarra Rd, Moorebank NSW 2170 and Shop 6, 1975-1985 Camden Valley Way, Prestons NSW 2170.